Covid-19 Press Release # 2

Following our continuous review of operations, in light of the COVID-19 pandemic, the Bank has made the following decisions to facilitate greater social distancing to safeguard the wellbeing of our staff and clients. These changes will take effect from March 25th, 2020 and will be in effect until April 30th, 2020.

  1. Branches

    The following branches will remain open to the public:
    • Broad Street
    • Warrens
    • Six Roads
    • Wildey

    All other branches will be closed to the public for the period until further notice.

  2. Revised Opening hours

    The following opening hours will now be applicable to all branches open to the public:

    Broad Street, Warrens, Wildey Branches
    - Monday to Friday: 8:00am – 2:00pm
    Six Roads Branch
    - Monday to Friday: 9:30am – 3:00pm

  3. Additional Measures
    1. Priority Banking for the elderly and differently abled clients
      During the period Monday 30th March to Wednesday 1st April, the first two hours of opening will be dedicated to serving customers who are elderly, disabled, or those cashing Pension Cheques. All other customers will be served thereafter. Outside of this period, elderly and differently abled clients will also be provided with a dedicated teller access to ensure an accelerated turnaround time.

    2. Social Distancing
      To ensure all clients are afforded a safe environment in which to conduct their banking services, the following measures will be implemented:
      1. The number of clients allowed inside the branch at any one time will be restricted based on the size of the banking hall.
      2. All non-cash services (including requests for moratoriums and debt restructuring) can now be initiated via email at Clients should include their home branch in the Subject of the email. This process applies to clients of branches open and closed to the public. Please note that Republic Bank will NOT send clients any email requiring them to respond sharing any confidential banking details.
      3. To make it easier to access our online and mobile banking services, clients are asked to follow the usual registration process up to and including printing and signing of the registration form. Once signed, during this period the Bank will accept an email with an image of the signed registration form and copies of any supporting documents. Please ensure the legibility of the form. A service agent of the Bank will contact the client to confirm ONLY that the form was submitted electronically.
      4. Clients who require access to safety deposit lockers at closed branches will be required to email the above address or contact the nearest open branch to make arrangements.

    3. Adjustment to services offered
      1. There will be a reduction to in-branch services offered at all open branches. Clients are invited to check with their branch before visiting but preferably to make use of our electronic channels for all non-cash transactions.
      2. All branches and units remain accessible by phone (227-2700 or 431-1262)
      3. ATM and Night Safe services at all branches (open and closed) will continue to be provided.
      4. All offsite ATMs will continue to be available

    4. Enhanced sanitization efforts
      To ensure a safe environment for clients and staff we continue with our program of daily deep cleaning and sanitization of all locations.
March 24, 2020
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