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We appreciate your feedback


At Republic Bank customer satisfaction is our utmost priority, which is why we strive for service excellence in everry customer interaction. Notwithstanding, there may be occasions when we fall short of meeting your expectations.

So, whether you have a Compliment, Comment or Complaint, your feedback is valuable to us, as it offers us the opportunity to improve our service to you.

Compliment/Comment/Suggestion:


Kindly fill out our Feedback Form: Click here
Alternatively you can send us an email at bcharles@republicbarbados.com or fill out a comment card, which is available at our branches.

Complaint?


  • Kindly contact your branch (in person, telephone, fax or email)
  • Provide the staff member with the details of the complaint (dates, account number etc)
  • Agree to a mutually accepted time frame to have the issue resolved.
  • If you are not satisfied, speak to the Branch Sales Manager who will provide further assistance.

... Still not happy with the outcome?


Please contact our Customer Care Centre and the Customer Care Official will work with you and the branch to bring the matter to a swift resolution.

Feedback FAQs


Once the comment card is received at the Customer Care Centre you will be acknowledged via telephone or email within 48 hours.
Yes, the staff member and their respective manager are advised in writing.
All suggestions/ comments are forwarded to the respective departments for consideration in their decision making process.

Complaints FAQs


No. The customer Care Centre does not entertain complaints unless the matter was first addressed with the Branch Sales Manager of the respective branch.
All complaints are acknowledged within 24 hours of receipt and resolved within 48 hours. There may be rare instances where the complaint is complex and cannot be resolved within 48 hours. When this occurs, the Customer Care Official will actively provide feedback to you keeping you abreast of the latest updates.

Contact


Managing Director
Executive Office,
Bridgetown,
Barbados

Tel: (246) 227-2700
Email: info@republicbarbados.com
Website: www.republicbarbados.com


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