At Republic Bank customer satisfaction is our utmost priority, which is why we strive for service excellence in everry customer interaction. Notwithstanding, there
may be occasions when we fall short of meeting your expectations.
So, whether you have a Compliment, Comment or Complaint, your feedback is valuable to us, as it offers us the opportunity to improve our service to you.
All complaints are acknowledged within 24 hours of receipt and resolved within 48 hours. There may be rare instances where the complaint is complex and cannot be resolved within 48 hours.
When this occurs, the Customer Care Official will actively provide feedback to you keeping you abreast of the latest updates.