Weathering this storm with you

Dear Valued Customer,

Who would have thought that in a few months, simple gestures, such as a handshake or a tender embrace would become taboo? Instead of being close to our friends and family to show how much we love them, we must now physically distance ourselves from them to show how much we care.

Without a shadow of a doubt, COVID-19 has upended our lives in a way that no one could have imagined. Now that the virus has spread to almost every country, infecting over 2 million people, exhausting health care systems and crashing economies, some might say, and rightfully so, that it is too soon to be thinking about life after COVID-19. Sadly, there is no instruction manual or google search to tell us how to deal with our emotions or how to handle a human tragedy of this magnitude, and it is quite understandable that many of us are desperate to regain a semblance of control over our lives.

WE WILL ALWAYS BE THE ONE FOR YOU

At this time, I would like to underscore our commitment to you as we fulfill our responsibility as your financial partners. In March, we introduced several debt alleviation packages to ease your financial burden, including the 6-month moratorium on all loans, waivers of fees and penalties and the reduction of credit card interest rates. I hope that you utilise the full potential of these liquidity alleviation packages as they have been carefully curated to bring ease and assurance to you during these uncertain times. Once the cashflow demands have been ameliorated, let us begin talking about the medium to long term solutions to accommodate your future success. Please email your branch or account manager as early as practical for you.

Part of our mandate has always been to exercise our corporate social responsibility and provide aid to the communities we serve, and while we have expressed our commitment to our clients in overcoming their economic challenges, we also understand the social challenges being faced by the population and the dedicated front-line and health care workers. Recently, we announced that our parent company, Republic Financial Holdings Limited, approved a contribution, equivalent to US$2million, to be shared collectively across all the territories in which it maintains its operations.

ENSURING SERVICE CONTINUITY

While we recognise our critical role in ensuring that essential services remain unaffected, we have made the difficult decision to temporarily reduce our branch footprint and services in the best interest of our clients and staff, but assure you that we remain operational to better serve you and satisfy the exceptional customer service you’ve grown accustomed to. I encourage everyone to use this opportunity to join our RepublicOnline community by signing up now at republicbarbados.com. We have simplified the signup process to have the entire transaction completed without leaving the comfort of your home.

While we await guidance from the experts, we will continue to provide assistance, be it financial or otherwise to those we have been entrusted to serve. I trust that you and your family are staying at home and staying safe during these perilous times and following the guidelines set out by those who are charged with the responsibility of securing our safety. Remember, this too will pass!

On behalf of the Republic Family, our thoughts and prayers are with you all.

#StayHomeStaySafe
#WeAreTheOneForYou
#WeAreStrongerThanOurFears
#WeWillBounceBackTogether

Anthony Clerk
Managing Director & Chief Executive Officer