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Yes, you will be asked to complete the new registration form enclosed in your RepublicOnline welcome package to facilitate your access to the new online banking platform. This form will require you to confirm your company and site administrator details and indicate your agreement with the RepublicOnline Terms and Conditions.
Yes. To change your second factor of authentication, simply visit RepublicOnline, go to: My Configurations > Security Devices > Change to set up your new preferred method.
Yes. Approval schemes allow your company to identify users and their authorisation limits to conduct transactions and must be created for every transaction.
Yes. Your main administrator must take the action to set up additional administrators/users. Each site can have up to 5 admins (maximum). However, the number of users can be unlimited.
Your customer ID is your unique number that has been assigned to you which allows us to identify you on our system. This would have been shared with you along with your new Republic Bank account number. You’ll need your customer ID for registration and any future instances where a user needs to be verified.
Please contact your Client Relationship Manager if you have not received your new account details.
Your statement history will show your last 12 statements. The time covered by your last 12 statements depends on the frequency of your statements. For example, if you receive quarterly statements, your statement history will extend to the last 12 quarters. If you receive daily statements, your statement history will extend to the last twelve days.
Payments made to incorrect Republic Bank account numbers will not be processed. However, payments made to incorrect numbers from other banks will be processed, as the Bank is unable to validate the other bank account numbers.
If payment is made to an incorrect account number, the funds will be returned.